.Terms of Service
Welcome to Dr.AI and its related websites, mobile software, mobile apps, applications, and affiliated platform companies (collectively referred to as “the Platform”). By choosing to use the Platform’s services, you are deemed to have read, understood, and agreed to be legally bound by all terms of service. If you do not agree, please log out and immediately stop using any services provided by this website. You will be referred to as the “User” hereinafter.
.Basic Terms & Conditions
- Users include registered consumers, registered service providers, and unregistered browsing visitors.
- Content referenced in these terms includes, but is not limited to, text, images, videos, graphics, audio media, information, interactive messages, scheduling information, materials, collected data, remote monitoring data, two-way communications, or activity logs — whether published by service providers, generated by the Platform, or uploaded via terminal devices provided by the Platform.
- Users understand and agree that the legal relationship governing use of this Platform does not constitute a “special sale” as defined under the Consumer Protection Act, and therefore the seven-day cooling-off period stipulated in Article 19, Paragraph 1 of that Act does not apply.
- This Platform is established and operating in compliance with applicable local laws and with approval from relevant local authorities. Use of this Platform is limited to legally registered companies, partnerships, sole proprietorships, organizations, or individuals aged 20 or above. Users under the age of 20 must have obtained consent from their legal guardian. The Platform reserves the right to update or modify these terms, services, fees, or to refuse service to any user.
- Seven days after any amendment to these terms is published on the Platform, continued use of the Platform will be deemed acceptance of the amended terms. If you do not agree to the changes, you will no longer be able to continue using the Platform.
.Scope of Services & Permitted Use
- This Platform provides an online advertising intermediary service and equipment connectivity service for consumers and service providers. All interactions between consumers and service providers must comply with the laws, policies, and regulations of the Republic of China, as well as the terms of this Platform.
- Users are responsible for ensuring that all content they post — including messages, articles, and collected data — complies with applicable laws and does not infringe upon the intellectual property rights, moral rights, copyrights, trade secrets, or trademarks of any third party. Content must not include illegal activities, abusive language, racial discrimination, harmful content, sexual harassment, obscenity, defamation, or misinformation. The Platform does not independently verify such content.
- Any content placed on the Platform by users — including digital data records, terminal device access data, and app logs — grants the Platform a perpetual, worldwide, irrevocable, transferable, non-exclusive, royalty-free license to publicly display, transmit, edit, reproduce, use, license, distribute, access, sell, perform, transfer, broadcast, and otherwise exploit such content for marketing and other purposes, regardless of account termination, suspension, or cancellation.
- Users may publicly share, broadcast, or link to content from this Platform, but may not embed or copy any articles or materials from this Platform into other websites, nor may they modify, sell, or create derivative works from such content.
- All text, images, and other content on this Platform are owned by the Platform and protected under applicable national laws and regulations. Users may not reproduce or otherwise violate copyright or trademark law without the Platform’s prior consent.
- The Platform may, without user consent and without providing any reason, permit, restrict, or remove content posted, uploaded, or published by users, and may review user content or conduct license, identity, or criminal background checks as permitted under applicable law.
- Users agree that this Platform is entitled to recommend or give priority to recommending service providers to consumers.
- Consumers agree that the Platform may recommend service providers, including those not yet registered on the Platform. Such recommendations serve only to provide information to both parties and do not constitute a concluded transaction. Service content, scheduling, pricing, and quality are determined solely by the parties involved and are unrelated to the Platform.
- To maintain service quality and prevent unfair competition among service providers, the Platform reserves the right to suspend, cancel, or restrict some or all functions of any service provider engaged in misconduct, following notice.
.Equipment Connectivity Services
- The Platform’s Equipment Connectivity Services include terminal device data collection, recording, access, configuration, analysis, automation, and logging. Users agree that the Platform holds the right to partially or fully enable, suspend, or terminate connectivity services.
- To improve service quality, the Platform may perform periodic firmware or parameter updates on terminal devices. Such updates will not alter the operating parameters configured by the service provider and will not affect the original performance of the monitored equipment.
- The Platform provides Equipment Connectivity functionality solely as a tool. Users and service providers are responsible for assessing the necessity and risk of any operation performed. The Platform does not guarantee the reasonableness, accuracy, timeliness, stability, or recoverability of system parameters, and accepts no liability for losses arising from any errors. The Platform is under no obligation to restore or recover the platform or terminal devices from any such errors.
- Data uploaded or recorded to the Platform’s database by users must not violate the rights of any third party. The Platform assumes no liability regarding customer data, including but not limited to data legality, accuracy, loss, uniqueness, recovery failure, or overwriting.
.Certified Service Providers
- To help service providers better serve consumers, the Platform maintains a certification mechanism. Certification involves completing a Skills Training Course covering the operation, functionality, and troubleshooting of the Platform and connected devices.
- Certified providers must comply with all Platform terms, execute a formal agreement with the Platform, receive an official certificate, and are eligible for VIP features or services offered by the Platform from time to time.
- Certification is issued only to a single natural person or single legal entity and does not extend to branches, departments, or employees.
- To provide consumers with a better service experience, users agree that the Platform will give priority to recommending certified providers to consumers. Where multiple certified providers qualify simultaneously, they agree to accept the Platform’s recommendation mechanism and any temporary non-recommendation arrangements.
.Fees & Service Termination
- The Platform offers various paid services. Upon payment, users receive credits or a subscription period. Credits are priced based on usage volume, traffic, or time; subscription periods are priced based on the agreed start and end dates.
- Unused credits and unexpired subscriptions cannot be canceled, transferred, resold, refunded, or exchanged for cash, but may be exchanged for equivalent products sold on the Platform. Additional terms and handling fees may apply during the exchange process, and users agree to abide by the applicable terms at that time.
- Gifted credits or services cannot be canceled, transferred, resold, refunded, or exchanged for cash or equivalent products. If the related service is discontinued or canceled, gifted credits or services are immediately terminated.
- All Platform fees are quoted in New Taiwan Dollars (NTD). Any foreign transaction fees incurred when paying via international credit card are the user’s responsibility — please confirm with your card issuer.
- The Platform may issue electronic or paper invoices at its own discretion. Users agree to accept invoices and provide relevant payment information to the Platform.
- After a user deactivates or terminates their service, the Platform is under no obligation to retain any previously posted articles, collected data, or other information.
- Within 3 months following service deactivation or termination, the Platform will not proactively delete user data, but reserves the right to do so at any time.
.Privacy Policy
- The Platform records user IP addresses, browsing history, and related data solely for traffic analysis and user behavior research, for the purpose of improving service quality.
- The Platform uses cookie technology to provide services better tailored to user needs.
- Users agree that any personal data entered on the Platform may be collected and used by the Platform and shared with relevant service providers without requiring additional user consent. The Platform shall comply with the Personal Data Protection Act and shall not disclose user passwords or equivalent credentials to third parties.
- Service providers must not use any user data provided by the Platform — including personal information — for any marketing or other unauthorized personal data purposes.
- Service providers must comply with the Personal Data Protection Act and related regulations, implement appropriate security measures, and must not independently use or disclose any non-public information to any third party. Where necessary, consumer consent and a confidentiality agreement should be obtained to prevent consumer harm.
.Prohibited User Activities
- Users are prohibited from providing false or misleading information that causes losses to service providers, consumers, or the Platform.
- Users are prohibited from posting advertising, promotional content, events, runway shows, recruitment notices, or any content unrelated to consumer services.
- Users are prohibited from copying (manually or via automated scripts) any non-original media, text, or articles from this Platform to third-party websites. Operators of public search engines may copy materials solely as necessary for search indexing purposes and for no other use.
- Users are prohibited from mass-uploading information in manual or automated form, including but not limited to posting or republishing articles or multimedia content.
- Industry competitors of the Platform are prohibited from registering user accounts for the purpose of interfering with the Platform’s direct or indirect business operations. The Platform may suspend or terminate such accounts without user consent. Violating users agree to pay punitive liquidated damages equivalent to 100 times the annual fee, and to compensate the Platform for any further damages incurred.
.Disclaimers
- Users agree that the Platform will conduct periodic system maintenance, during which some or all services may be temporarily suspended or interrupted. Unless prior notice is given, no compensation or contract extension will be provided.
- The Platform accepts no legal liability for damages — whether indirect, direct, punitive, consequential, or related to loss of business data or business interruption — arising from service outages, suspensions, or unavailability.
- The Platform accepts no legal liability for the loss or omission of any text, audio, video, collected data, or other media materials posted by users on the Platform.
- In the event of any of the following circumstances, the Platform bears no legal or compensation liability. If the user causes direct or indirect damage to the Platform, the user accepts and agrees to bear such damages and all related costs (including but not limited to litigation fees and attorney fees).
- The Platform acknowledges that service providers and all persons performing related work — including but not limited to employees, agents, contractors, and subcontractors — are required to perform their work in accordance with applicable laws and regulations. However, the Platform does not guarantee the accuracy or risk-free nature of such work.
- The equipment connectivity services, data collection records, activity logs, alert notifications, message notifications, and remote configuration functions provided by the Platform are tools provided solely for user convenience. Users are solely responsible for verifying connectivity, necessity, functionality, authenticity, accuracy, security, timeliness, risk, and completeness. The Platform does not guarantee the absence of risk in the operation or use of these services.
- The Platform’s content may contain links to third-party websites or web pages. Such content is not compiled by the Platform, and the Platform bears no responsibility for its content or privacy practices.
- The Platform does not guarantee the authenticity, completeness, performance, quality, accuracy, non-infringement, or fitness for a particular purpose of any information or service content provided by users, and is not responsible for any defamatory or unlawful acts. Registration on the Platform only indicates that a user has met the registration requirements and does not represent the accuracy or authenticity of any other content.
- Users commit to the accuracy of information provided on the Platform and warrant that they are the sole and exclusive owner of such content. The Platform does not guarantee the accuracy of user-provided information.
- Users must not engage in fraud, misrepresentation, unauthorized posting of others’ content, misleading or exaggerated claims, violations of law or public morals, deliberate concealment, illegal conduct, malicious attacks, or the provision of substandard services. The Platform bears no responsibility for such conduct.
- If a user is found to be involved in criminal activity or has a criminal conviction record, the Platform may stop, suspend, restrict, or terminate that user’s account. The Platform bears no responsibility in connection with such actions.
- For users whose accounts are suspended, terminated, or canceled, the Platform is under no obligation to delete any content posted by such users. Any illegal content posted remains the sole responsibility of the user and is unrelated to the Platform.
- Certified providers hold the same rights and obligations as other users or service providers, and do not serve consumers in any capacity as an affiliate, joint venture, partner, or subsidiary of the Platform. All unlawful conduct by certified providers is unrelated to the Platform, and the Platform has no obligation to provide any guarantees on their behalf.
- Except for service providers holding official certification documentation issued by the Platform, the Platform does not guarantee or control the quality of services provided by any service provider.
.Protection of Personal Data
- Users understand and agree that any personal data entered when using the Dr.AI Platform may be collected and used by the Platform and shared with relevant service providers without requiring additional user consent.
- Service providers understand and agree that all user personal data provided by the Dr.AI Platform is collected, processed, and used under the name of the Dr.AI Platform. Service providers may only use such personal data to the extent necessary to provide the agreed service, and must not use it for any marketing or other unauthorized personal data purposes.
- Service providers must comply with the Personal Data Protection Act and related regulations, and must implement appropriate security measures for all user personal data provided by the Dr.AI Platform to prevent any harm to consumers.
- If a service provider violates the Personal Data Protection Act, related regulations, or any provision of this agreement resulting in a personal data dispute, the service provider must immediately notify the Dr.AI Platform and handle the matter according to the Platform’s instructions. The service provider agrees to bear all related legal responsibilities, and shall compensate the Dr.AI Platform for any damages incurred as a result.
- Personal Data Collection & Use Policy:
All personal data provided by users and service providers is collected, processed, and used by the Dr.AI Platform in accordance with the Personal Data Protection Act and related regulations. If users or service providers wish to request deletion of their data, please send an email to: [email protected]. The company will process the deletion immediately upon receiving the request.
.Other
- The Platform cares about its users, but does not itself provide the services offered by service providers. In the event of any dispute between a consumer and a service provider, users acknowledge and agree that the Platform acts solely as an information intermediary and is not a party to any dispute. The Platform has no obligation to participate in or assist in resolving such disputes.
- This Platform falls under the Executive Yuan’s announcement regarding the “Guidelines for Reasonable Exceptions to the Right of Rescission in Distance Transactions,” and provides services classified as “digital content not delivered via tangible media, or online services completed upon delivery, provided with prior consumer consent.” This is hereby publicly disclosed.
- If any provision of these terms conflicts with a determination made by a court of competent jurisdiction, only that specific provision shall be subject to interpretation, and the validity of all remaining provisions shall not be affected.
- For any legal disputes or controversies arising from the interpretation or application of these terms, users agree to submit to the jurisdiction of the Taiwan Hsinchu District Court as the court of first instance.
- If you have any questions, please contact us by email.